This section is intended to answer all the questions you may have regarding our service, if you require any further information please feel free to send us email.
Who we are & what we can offer you?
We are the top local anesthetic powders supplier. In addition to this we offer the highest standard of service, a wide range of useful resources and guides produced by our professional team.
What are your shipping procedures?
Once payment is received the order is requested of the factory immediately; the entire process of packaging the order and passing it to the relevant currier takes roughly 48 hrs time in total. However, because of time zone differences you are instructed to wait 72 hrs before requesting tracking information. We are renowned for using very advanced packaging methods and so you may order in total confidence.
How do I pay?
Our secure payment system allows us to accept the most efficient form of payment to ensure you receive your order in record time. We are able to accept Bank Transfer, Western Union,Money Gram. and BITCOIN. We DON’T take Paypal and Credit card as payment methods for the moment.
What countries you ship to?
We ship to all Countries, no exceptions.
How safe it is to purchase on Lidocaine China?
Card payments are not associated with this Website for security purposes, on your statement a normal Business name will show that is in no way connected to the products we offer. As such you are technically not purchasing from us when using this method and are 100% safe.
Do you have any reshipment policy?
Yes. Orders to low risk countries are reshipped for free with the customer only paying the Shipping Fee and for high risk Countries (Brazil/Canada/Iceland/New Zealand/Australia) we require 40% of the original order cost and no additional Shipping Fee. We are the only company that will reship and order for 50% of the Cost if the Courier lose the package, which is very rare but good for peace of mind. For high risk countries, if you can contact us directly, we will offer you professional suggestions, if still failed, we will apply low risk reshipment countries policy to you.
Can I return my order?
No.For safety purpose, we don’t accept any return orders, we can negotiate to settle any problems.
Do you do drop-shipping orders?
Yes. We can do drop shipping orders for bulk buyers, we will not mark anything info about us in the parcel, so you don’t need to worry your customer will buy directly from us.
As noted above if you require any further information please contact us directly.